Effective Date:
At Bouquetstore, we want you to be completely satisfied with your scrapbooking materials. This Return Policy outlines the terms and conditions for returns and refunds.
You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original packaging and in resalable condition. Custom or personalized items may not be eligible for return.
The following items are eligible for return:
Certain items cannot be returned for hygiene, safety, or quality reasons:
To start a return, please follow these steps:
Please contact us at +1 623 972 0600 or reach@bouquetstore.world to request a return authorization.
Once we receive and inspect your returned items, we will process your refund. Please allow 5-10 business days for the refund to appear in your original payment method. You will receive an email confirmation when your refund has been processed.
Refunds will be issued to the original payment method used for the purchase. Shipping charges are non-refundable unless the return is due to our error or a defective product.
Return shipping costs are the responsibility of the customer unless:
In these cases, we will provide a prepaid return shipping label or reimburse your return shipping costs.
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs. Please report damage within 7 days of delivery.
We do not offer direct exchanges at this time. If you need a different item, please return the original item for a refund and place a new order for the desired product. This ensures the fastest processing of your request.
If you have not received your refund within the expected timeframe:
If you have questions about returns or need assistance, please contact us:
Bouquetstore
9516 W Peoria Ave, Suite 14
Peoria, AZ 85345, United States
Phone: +1 623 972 0600
Email: reach@bouquetstore.world